Try Before Buying
We advise you to properly check our plugins and ask questions on our support email, live chat, social media or blogs. Our expert support engineers are always available to answer all your questions related to our products. You can create a new ticket via Support Forum. We’re in GMT +7 and we aim to answer all questions within 24 hours in weekdays. In some cases the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next business day.
Refund Policy After Purchase
We firmly believe in and stand with our products. But like any other software, we understand that sometimes they might not work perfectly (without issues) for everyone all of the time. If you find a bug on our products that we are unable to resolve and if that makes the system unusable, we are more than happy to provide a complete refund within 14 days of your original purchase. We will not be responsible for any issues that generate due to third party themes and plugins.
A couple of small points you should consider
- We cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Before requesting a refund, please open a support ticket stating your issue in details along with screenshots.
- Refunds may only be issued within 14 days of the purchase date. After 14 days no refunds can be processed.
- Refunds will not be granted if you simply decide not to use the purchased products or you buy it by mistake. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
- Refund will not be issued for any custom feature that was not present during the time when you bought it.
Policy for Automatic Payments
All of our products require renewal of subscriptions every year, but you can choose whether to renew your subscription or not. We suggest renewing your subscriptions because we are always improving our products and releasing new updates. A valid subscription is required for receiving updates.
If the parent plugin becomes expired-
- You won't be able to download any download any product from the dashboard
- All the extensions of the parent plugin will not be available in the download section either.
- When you renew the subscription of the parent plugin, all extensions of that plugin will be available for download.
- In case of modules that come in packages, you will have to renew the parent plugin. All the updates of the modules come with the parent plugin so there is no need to download them separately.
Acceptance of this Policy
When you are placing an order for any of our products, you indicate that you have read this refund policy properly. This also proves that you agree with and fully accept the terms of this refund policy. We ask you not to place an order with us if you do not agree with the terms and conditions.
If any of the above criteria is met, then you are eligible for refund. Please use the contact form and we will reply within 2 working days.